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We’re a few weeks into the New Year, which means many of us will soon forget about our resolutions. At the same time, credit unions begin an annual ritual of their own: diving into new strategic plans that will set a course for the next 12 months.

Chances are, few of those plans will include any mention of innovation. But they should. And, the truth is it’s easy to incorporate innovation into your credit union’s strategic direction by taking a few first steps.

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