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Jay MossmanIn my 15 years of experience running a company that offers collection software, I have seen a dramatic change in how credit unions operate. The credit union industry should be proud of the ways it has embraced technology.

Every time I travel, I see credit unions doing amazing things. Smart things that drive efficiency, such as bringing business intelligence into their collection processes. In fact, I’ve observed the industry really evolve through a desire to work smarter, not harder. I’ve seen it in industry news and I’ve heard it in conversations with credit unions and business partners.

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