Just because two credit unions are on opposite sides of the country doesn't mean they can't work together to accomplish something substantial.
While attending CUNA's 2012 Experience Learning Live conference, staff members at Empower Federal Credit Union in Syracuse, N.Y., and Red Canoe Credit Union on the opposite coast in Longview, Wash., discovered they shared similar approaches to building a sales and service environment.
"We really hit it off when we were networking at a conference," Ken Kelly, training and development manager at the $630 million Red Canoe, recalled. "After a few phone calls, it was obvious the cultures at each organization were very similar."
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