Thank you for sharing!

Your article was successfully shared with the contacts you provided.

Meredith DeenIn March 2014 when FMSI introduced its 2014 Retail Branch Lobby Study, a comprehensive study of 265,000 sales and service interactions by financial institutions across North America, several key findings emerged. A closer analysis of these metrics shows that despite making progress with more effective selling, many financial institutions have a long way to go before they will enjoy major productivity and customer service gains in their lobbies.

Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including TreasuryandRisk.com and Law.com.

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2019 ALM Media Properties, LLC. All Rights Reserved.