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Heather Anderson

There’s been a lot of talk lately about financial services disruptors. From Wal-Mart and Apple to peer lending, the industry is poised for big changes, and credit unions are rightly concerned they won’t make the final cut.

Why the sudden urgency? I tend to agree with those who have said the Great Recession not only stalled innovation, but also created a new normal that requires improved efficiencies and a new way of thinking about money.

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