Adam LevinIdentity theft has become a rite of passage for both enterprises and individuals. For credit unions, making the right decisions about breaches and identity theft can protect reputations and save time and money better spent on growing the world of possibilities for your members.

A wrong decision can mean extinction.

Credit union members often enjoy a huge advantage over customers at larger financial institutions because of the member-centric way you do business. A great way to enhance member acquisition and retention efforts, as well as build goodwill, is to provide free access to meaningful credit and identity theft education, transactional monitoring programs and high touch resolution services. While your competitors in the banking world offer like services to their customers, few – if any – provide them at no cost. In fact, most charge a great deal for monitoring products that are long on bells and whistles and short on services. Just ask the OCC.

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