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Anna Convery

Market pressures and new government regulations are putting a strain on credit unions, and, specifically, their back offices. These organizations work hard to absorb wave after wave of new rules and regulations while maintaining the high level of service that is the hallmark of any successful credit union.

However, through these challenges, company executives are discovering the importance of keeping their back office people, processes and technologies in near-perfect alignment. Achieving this alignment is made more difficult because of the patchwork collection of computer systems employed by many credit unions.

Whether by mergers and acquisitions, the addition of new services or products, government regulation requirements or just the regular adoption of new technology solutions, many credit unions tend to utilize a number of disparate applications in their back offices. While these applications have been heavily customized to work together, they are often not optimized to the needs of the back office knowledge worker. As a result, these individuals struggle with having to navigate a complex maze of screens and applications to perform even the simplest of tasks.

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