The days of faxing in mountains of documents and face-to-face meetings with lending officers may be coming to an end.

That’s one of the predictions SBA Administrator Maria Contreras-Sweet shared during a Wednesday morning online session titled the “Future of Lending,” which was presented by Washington newspaper Politico and the Independent Community Bankers of America.

A growing number of small business owners are more nimble with technology and often expect others they work with, including government agencies such as the SBA, to be just as deft, Contreras-Sweet said during the session attended by CU Times.

“My son is here. If I say to him ‘if you want to start a business, you have to go stand in line at a center.’ But he might say, ‘well, I’m used to seeing things on YouTube,’” she illustrated. “We must understand where the population is going. We have to make sure we’re as nimble as small businesses.”

Complete your profile to continue reading and get FREE access to, part of your ALM digital membership.

Your access to unlimited content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including and

Already have an account?


© 2023 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Dig Deeper


Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including and

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2023 ALM Global, LLC. All Rights Reserved.