After trying - and failing - to find a suitable display for his service coins, Navy Federal member Michael A. Botticello Jr. started making his own in his garage. He now employs seven people in the bustling business.

Susan Compton wants other credit unions to understand loans are only a very small part of what her credit union does under the umbrella of member business lending.

“Yes, loans are part of what we do for our business members,” said Compton, who serves as regional supervisor for the $55 billion Navy Federal Credit Union’s business services division. But the bulk of our work involves listening, offering advice, offering guidance, asking questions, offering referrals and pointing out things our members might not have thought about or might not want to think about but need to,” she explained.

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