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LAKE BUENA VISTA, Fla. — What’s the secret to success for top-performing, profitable mortgage lenders?

There is no secret, according to Michael D. McAuley, managing director at consulting firm Garrett, McAuley & Co.

“Mortgage banking, whether at a credit union, community bank or Quicken Loans, is a manufacturing business,” McAuley told his Tuesday afternoon NACUSO conference session audience. “It’s all about doing a few basic things really well, each and every time.”

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