The majority of credit unionshave fully embraced electronic cash letter processing by installingscanners in the back office of their branches. They capture itemselectronically using what the industry today calls “branchcapture.”

Today, the question on the minds of credit union executives is,“What are the opportunities to extract more value from my existingimage-based item processing solution?” As a result, credit unionsare looking to additional capture points, especially at the tellerline, at the ATM, and with the smartphone. Expanding remote depositcapture capabilities will help to reduce transaction costs, improveservice levels and boost employee productivity.

Teller capture is the primary focus for credit unions that areinvesting in new branch technology in 2014. Fraud reduction andshorter processing times intrinsic to teller capture mean that bothemployee productivity and member service improve.

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