Despite technical glitches, long wait times and multiple crasheswith the launch of the website last fall, manycredit unions are doing their best to help members navigate throughthe changes.

CoOportunity Health recently announced that it eclipsed the50,000 enrollment mark for individuals and groups in Nebraska andIowa, said Scott Sullivan, CEO of the Nebraska Credit Union League.The Nebraska league, along with the Iowa Credit Union League,signed on with the Des Moines, Iowa-based entity that providesinsurance options through broker Group Benefits Ltd., in Urbandale,Iowa.

“Even with all the national press surrounding the issues relatedto the Marketplace website we had virtually no complaints fromcredit unions or their members,” Sullivan said. “I think everyoneunderstood it was a government problem, not a credit union problem.Working together, CoOportunity and credit unions took a proactiveapproach and headed off a lot of the frustrations.”

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