Can credit unions adapt tochanging consumer preferences with delivery channels and improveorganizational excellence and efficiency at the same time?

The Filene Research Institute takes a hard look at that questionin its report, Channel Delivery for Tomorrow by BenRogers, research director at the Madison, Wis.-based thinktank.

A somewhat surprising trend highlighted in the research is thatthe proliferation of delivery channels has actually led to anincrease in total transactions, according to Andrew Downin,innovation director at Filene.

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