The $184 million Tobyhanna Federal Credit Union in Scranton, Pa., is joining the ranks of credit unions now offering off-hours service from live tellers through video teller machines.
The 22,200-member credit union has installed two APTRA Interactive Teller machines from NCR Corp. and plans to make remote tellers available 24 hours a day, seven days week. In effect, that's increasing its branch service hours by 78%, the credit union said.
CEO Sean Jelen said, “What we really liked … was that it gives us an efficient way of extending our service hours, so that we can improve our members' experience without increasing their costs.”
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