Mobile Payments Today reported on a Finextra study of banks' mobile wallet plans. Regarding mobile payments, the study found that:

"81% of banks are looking to add value beyond the transaction, including providing relevant offers to consumers at the point of sale."

My take: Add value to whom?

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To consumers? Really? You've got research that shows consumers want more offers thrown at them?

Does your research also show that consumers want to walk down a busy city street and have offers popping up on their mobile devices as they approach every friggin' store on the block?

Oh, I see…your research shows that consumers want "more relevant" offers.

Good luck with that. Relevance is a slippery notion. Many marketers suffer from delusions of relevance. Relevance can't be quantified or measured, it's highly subjective, and worse, it's a transient condition.

If the marketers who sell a particular product can't figure out what's relevant to a particular consumer, how is a banker supposed to figure it out?

Oh, I see…you say it's about providing relevant offers at the point of sale?

So when I'm at the register at Starbucks paying for my Venti Skinny Half-Caf Ristretto Macchiato-style Americano, you're going to hit me with an offer for a large coffee at Dunkin' Donuts? Or did you mean that you'll offer me a nickel off a muffin (right after the barista, who knows me cuz' I'm there 10 times a week, offers me the muffin he knows I always get)?

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If you thought that the financial crisis brought bankers to their senses, you were wrong. Turns out that many are still living in la-la-land. Delve fully into Ron Shevlin's take on what the real value proposition of mobile wallets should be.

 
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