Thank you for sharing!

Your article was successfully shared with the contacts you provided.

There’s no doubt that mobile banking has been a game changer in the financial services industry.    However, given the amount of reporting done on the topic and the proclamations and predictions made, I can’t help but wonder if its impact hasn’t been over-stated.  With that in mind, I took a close look at the role mobile banking is playing in shaping the future of credit union facilities.

Time for a MakeoverWithin two years, mobile banking will likely become the preferred banking channel for consumers for quick transactions and access to basic financial sales and service questions. Yet, it’s just one of several channels – online banking, 24/7 call centers, ATMs, in-branch self-service kiosks – that provide members with the ability to bank when, where and how they want.  This has resulted in the explosion of electronic transactions; the handling of which is probably the single most important factor driving change in the design and function of credit union facilities. Regardless of how or where a transaction originates, it must be received and processed somewhere to be completed.  In the face of the sheer volume of transactions, credit unions are beefing up their back office operations to support the exponential growth. Specifically, the headquarters is evolving into the omni channel epicenter that houses corporate operational functions and serves as a sophisticated retail communications and processing clearing house.

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including Law.com and GlobeSt.com.

Already have an account?


Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including TreasuryandRisk.com and Law.com.

Already have an account? Sign In Now
Join Credit Union Times
Live Chat

Copyright © 2022 ALM Media Properties, LLC. All Rights Reserved.