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This chart from ForeSee shows how “any credit union” ranks against the big banks in mobile satisfaction.

Credit unions have received the best score in customer satisfaction for mobile banking, beating out big banks, credit cards and brokerage firms, according to ForeSee, an Ann Arbor, Mich.-based consumer research firm.

Only credit unions meet the threshold for excellence with a score of 80 on the 100-point scale, according to ForeSee’s Mobile Satisfaction Index: Financial Services Edition, which measured satisfaction of the customer experience with banks, credit unions, credit cards and brokerage companies.

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Peter Strozniak


Credit Union Times

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