Just like the 14,000 member credit unions it supports, the World Council of Credit Unions in Madison, Wis., must intermittently reevaluate its structure and programs in order to best meet the needs of those it serves. In September 2011, 22-year WOCCU veteran Brian Branch became president/CEO when Peter Crear retired, and the global trade association and development agency underwent a reorganization, naming five priorities for its teams: membership expansion, deepening of global advocacy, project development, credit union network building, and international training and education.

Branch lists compliance burdens, multiple banking channel implementation and effective product branding as some of the primary challenges WOCCU is helping credit unions address worldwide. Using technology to help bring credit union services to rural areas and low-income consumers is another priority for WOCCU, he said.

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Natasha Chilingerian

Natasha Chilingerian has worked in the credit union space for over a decade. She joined CU Times as managing editor in 2015 and was promoted to executive editor in 2019. Before that, she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union) in Los Angeles from 2013-2015, and as a CU Times freelancer from 2011-2013. She has been a professional writer and editor for more than 17 years, specializing in news and lifestyle journalism as well as marketing copywriting for companies in the finance and technology space.

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