Using two separate platforms for online banking and electronic bill pay services led to unnecessary hassles for the $1.3 billion American Eagle Federal Credit Union.
Under the dual platform model, members had to navigate from the East Hartford, Conn.-based credit union's online banking site to a separate Web page for electronic bill pay services. American Eagle said it also faced the inconvenience of calling two different vendors with their support questions.
In 2010, the credit union chose ORCC, a Chantilly, Va.-based technology company that works with a billers, merchants and financial institutions to handle its conversion to a single online banking and bill pay platform. American Eagle FCU began on ORCC's Command platform and in 2011, migrated to Architect, the firm's newer, re-branded version of Command.
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Natasha Chilingerian
Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.
