The $381 million, 75,000-member People's Credit Union of Middletown, R.I., plans to convert to the core processing platform from COCC in Avon, Conn., the company and credit union said
The credit union cited an integrated CRM solution which automatically tracks and reports member contacts via all business channels in its decision.
"Using COCC's best practices, we expect to significantly reduce the amount of manual work being performed by staff, freeing up capacity to meet member service needs and to concentrate on sales. We look forward to significant growth without adding to staff," said Amy Martel, executive vice president and chief operating officer at the Newport-area credit union.
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