Although the vast majority of the financial institutions listed in the Consumer Financial Protection Bureau's consumer credit card complaint database are big banks, two large credit unions have already made the list that launched June 19: the $49 billion Navy Federal Credit Union and the $15 billion Pentagon Federal Credit Union.
PenFed had two complaints listed on the database: one objecting to fees, which was received through the CFPB's website, while another concerning credit determination was received through a referral from another financial regulator. Both complaints were addressed in a timely manner and included financial relief awarded to the consumer, according to the database.
Navy Federal's complaint was submitted through CFPB's website and concerned collection practices. The matter was settled in a timely manner and the closed complaint included financial relief for the member.
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