The $2.1 billion, 193,000-member Coastal Federal Credit Union in Raleigh, N.C., has become the first credit union to use an automated transaction monitoring solution from BlueStripe Software of Morrisvlle, N.C., the company and credit union said.
The FactFinder solution is being used in conjunction with the credit union’s personal teller machines – ATM-like devices with expanded functions that also include two-way remote interaction with live tellers.
The BlueStripe software maps and monitors transactions running across the infrastructure, including across platforms and into private clouds and third-party services, the company said, and recognizes, locates and identifies problems holding up the processes.
“FactFinder gives us a precision we did not previously have, eliminating the guesswork when finding the root cause of application slowdowns,” said Chris Whitesock, IT director at Coastal FCU. “FactFinder is a necessity in our data center, giving us real-time visibility into every connection in our applications – even those we didn’t know existed.”
The Research Triangle company said Coastal is its first credit union customer but that its other financial services clients include Raymond James, Jackson Hewitt, State Auto Insurance and Bank of America.