Credit unions, large and small, should culturally view technology as a valuable interconnected strategic capability across all functional areas to give back to their membership. Technology is an integral component to organizations, especially mediating organizations such as credit unions, which obviously bring savers and borrowers together for their respective communal benefit.

Credit unions facilitate an exchange or transaction between two or more members of their charter, and must do so in the manner and with the timing that is most beneficial to these members.  Today that is often 24/7, online, or via a mobile device, and certainly members’ desires will continuously evolve as a society and culture transform.

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