The $3.5 billion Redstone Federal Credit Union in Huntsville,Ala., is planning to take in-house technology developments to thegreater marketplace.

The new Redstone Consulting Group LLC will be offering creditunions and banks solutions it already has been marketing throughthe DNA Appstore operated by its core processor, Open Solutions Inc.

“When we saw how much the software applications we developedhere at Redstone were improving efficiencies and member service, wewanted to share them with other financial institutions, as well,”said Harry Gunsallus, president of the new RCG and senior vicepresident of technology and operations support at the347,000-member northern Alabama institution.

Liz Ponder, Redstone's vice president of retail, pointed to thesuccess of an electronic lobby management app that calculatesmember wait times and service needs and transmits that informationto member service representatives when members sign in as theyenter a branch.

“Our service level has improved, staff morale has increased, andwe're offering better member service. We will never go back to apaper system,” Ponder said.

Another in-house developed innovation is an app for mobileremote deposit capture registration, qualification and posting.

“Creating a consulting group seemed like the logical next step,”Gunsallus said.