Through a new internal program, First West Credit Union said it has created 562,000 minutes or over a year's worth of time savings in a number of areas.
With $6.6 billion in assets under administration, the credit union in Langley, British Columbia, said implementing the Lean program eliminated more than 4,200 hours of time spent by employees processing overdrawn account transactions and reduced the documentation for personal bank account openings by 25%.
First West CU said by identifying unnecessary steps in service processes it streamlined approvals for commercial mortgages, eliminating 900 hours as a result and ensuring faster approval times for members.
Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.
Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
- Exclusive discounts on ALM and CU Times events.
- Access to other award-winning ALM websites including Law.com and GlobeSt.com.
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
