Email and text are the top two ways student loan borrowers want to be contacted by their loan servicers, according to a new survey conducted by San Diego-based loan servicing firm First Associates Student Loan Servicing.
Two-thirds of the respondents surveyed by First Associates Loan Servicing said they preferred email and text communication to other communication methods, the firm said.
Another top finding of the survey was 90% of respondents said they should be contacted the way they like the most.
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