The first financial institution in the country to use NCR'snew virtual teller ATMs is the $227 million Sussex County FederalCredit Union in Seaford, Del.

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The 18,000-member credit union began using the APTRA-branded ATMlast week.

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The new tellers allow members to use the ATMs as traditionalmachines or to interact with a teller from a remotelocation.

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“We've been able to serve members faster during busy times usingthe kiosk experience, and its received increasingly heavytransaction volumes,” said Pamela Fleuette, CEO at Sussex CountyFCU. “By working with NCR to deploy APTRA Interactive Teller ATMs,we can move that virtual teller experience outside the doors of thebranch, which will let us offer the service after hours and notjust when the branch is open,” Fleuette said.

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“Every financial institution is looking closely at how toredefine their branch experience. They want their branches tobetter differentiate themselves, enhance their brands, and offerenhanced services to their customers and members,” said MichaelO'Laughlin, senior vice president, NCR Financial Services. “NCRknows that technology can help banks and credit unions rethink thebranch banking experience. APTRA Interactive Teller puts a humantouch to technology, mixing efficiency with ease-of-use to helpbranch transformation become reality.”

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