The $1.3 billion American Eagle Federal Credit Union of EastHartford, Conn. has significantly reduced overtime and full-timeemployee costs since it began using workforce management softwarefrom Verint Systems, the New York-based provider of workforceoptimization and security intelligence solutions said.

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American Eagle FCU deployed Verint's GMT workforce managementsoftware in 2009 and has since increased its ratio of part-time tofull-time workers from 16% to 25%, reduced branch overtime by 86%in the first year and 96% in the second year, and brought downfull-time employee costs by 14%.

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“Verint's GMT workforce management software was worth theinvestment to help meet both our staff scheduling needs, as well asmanage the rising costs of additional branches,” said Kevin Murray,vice president of branch operations and administration for AmericanEagle FCU. “The software has paid for itself in full through thefirst year of savings alone and is a testament to the benefits ofimplementing a flex schedule.”

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The GMT software measures how closely workforce supply matchesmember demand, helping branch managers determine whether they areover or understaffed, Verint said.

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“With increasing cost pressures and a growing focus on membersatisfaction, credit unions are turning to technology for creativesolutions,” said Simon Angove, senior vice president of retailfinancial services for Verint Enterprise Intelligence Solutions. “Aworkforce management system can help credit unions, such as AEFCU,deliver a better member experience at a much lower cost oflabor.”

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Natasha Chilingerian

Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.