The $1.3 billion American Eagle Federal Credit Union of EastHartford, Conn. has significantly reduced overtime and full-timeemployee costs since it began using workforce management softwarefrom Verint Systems, the New York-based provider of workforceoptimization and security intelligence solutions said.
American Eagle FCU deployed Verint's GMT workforce managementsoftware in 2009 and has since increased its ratio of part-time tofull-time workers from 16% to 25%, reduced branch overtime by 86%in the first year and 96% in the second year, and brought downfull-time employee costs by 14%.
“Verint's GMT workforce management software was worth theinvestment to help meet both our staff scheduling needs, as well asmanage the rising costs of additional branches,” said Kevin Murray,vice president of branch operations and administration for AmericanEagle FCU. “The software has paid for itself in full through thefirst year of savings alone and is a testament to the benefits ofimplementing a flex schedule.”
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