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American Eagle Streamlines Staff Scheduling

Connecticut CU using workforce management software.

By Natasha Chilingerian | Updated on February 27, 2012

The $1.3 billion American Eagle Federal Credit Union of East Hartford, Conn. has significantly reduced overtime and full-time employee costs since it began using workforce management software from Verint Systems, the New York-based provider of workforce optimization and security intelligence solutions said.

American Eagle FCU deployed Verint’s GMT workforce management software in 2009 and has since increased its ratio of part-time to full-time workers from 16% to 25%, reduced branch overtime by 86% in the first year and 96% in the second year, and brought down full-time employee costs by 14%.

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Natasha Chilingerian

Natasha Chilingerian

Natasha Chilingerian has worked in the credit union space for over a decade. She joined CU Times as managing editor in 2015 and was promoted to executive editor in 2019. Before that, she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union) in Los Angeles from 2013-2015, and as a CU Times freelancer from 2011-2013. She has been a professional writer and editor for more than 17 years, specializing in news and lifestyle journalism as well as marketing copywriting for companies in the finance and technology space.

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