Credit unions expecting to profit markedly and gain many new accounts from Bank Transfer Day fallout and Occupy protests will need to drastically step up their technology game, according to a California research firm.
In a harsh appraisal of future industry fortunes, James Van Dyke, founder of Javelin Strategy & Research of Pleasanton, warned that CUs stand to "go the way of the Oldsmobile" based on their technology performance so far.
While the industry enjoys the public's love, it sorely lacks the full tech expertise to appeal to a younger clientele retained by large banks, declared Van Dyke.
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