A failed attempt to charge a monthly debit usage fee contributed to Bank of America being ranked last in a customer satisfaction index.
Of the four banks looked at by the American Customer Satisfaction Index in its new annual report–Citigroup, JPMorgan Chase, Wells Fargo and Bank of America–BofA had a score of 68.
ACSI assigned scores on a scale of zero to 100 and tracked credit unions, insurance companies and other sectors within the financial industry.
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