The lights went out for some 1,800 Intuit Financial Servicescustomers on Wednesday at around 1 p.m. PST and it took a full sixhours before services – mainly involving online banking sites –were fully restored to those credit unions and banks, acknowledgedIntuit spokesperson Tobin Lee in an interview.
|Lee declined to specify the cause of the outage other than tosay it was a failure of the power supply coupled with failure ofredundant systems that were supposed to step in with power and didnot.
|“There were a number of failures of equipment,” said Lee, whoindicated the outage impacted all IFS customers. “It washighly unusual.”
|After the failure, it took 90 minutes to restore power, saidLee, and another six hours before Internet banking services werebrought back online for all customers.
|Lee stressed “there was no security breach, and to our knowledgeno data were lost in this outage.”
|About half of Calabasas, Calif.-based IFS's customers are credit unions.
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