Bank of America is in danger of losing 10.3% of its retailcustomers over the next 12 months, according to a new survey.
The survey also showed that the country's 10 largest retailbanks may lose $185 billion in deposits over the next 12 months,its author said.
The Connecticut-based consulting firm, cg42, released the studyearlier this week based on a survey of 5,600 big bank customers.Half the respondents said they were dissatisfied with their bank,71% said their banks do not have the customers' best interest inheart, and 70% said they want to spread their relationships outamong several banks.
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