Research firm Aite Group has found that some small businessesmay not be gravitating to remote deposit capture despite a highadoption rate at financial institutions.

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Aite's findings come from a new report based on surveys of 291U.S. small businesses and 20 of the country's 100 largestbanks.

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More than 50% of banks said they have already deployed the checkimaging and deposit technology, and others plan to do so in comingmonths. Still, end-user adoption, especially among small businesscustomers, remains extremely low, the research showed.

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“Small business RDC adoption rates are falling belowexpectations at more than 60% of large U.S. banks,” said Christine Barry, research director with Aite and co-author ofthe report. “Small businesses need RDC, and banks can charge forit. But money is being left on the table due to low adoption levelsand less than proactive strategies.”

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Aite said banks should implement effective marketing andcustomer-education initiatives when offering RDC. They should also offer efficient customer onboardingprocess, match product benefits with customer pain points, andcreate well-thought-out pricing models and product bundles, thefirm suggested.

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A number of credit unions are embracing remote deposit capture in an effort to round out their productsand services targeting small businesses.

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