The advent of the social business marketplace represents a startling opportunity for CEOs, both in turns of the upside for their corporations and shareholders, and for the positive impact that brands can have on their customer community and the world at large. But to get there CEOs must make several critical changes that are each very challenging in their own right. These challenges include new ways of thinking at the board level, new organizational structures, a new approach to customer service and new demands placed on all employees, including their supply chain. Read Simon Mainwaring's complete Fast Company blog post.
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