A system upgrade at the $1.5 billion Bakersfield, Calif.-based Kern Schools Federal Credit Union caused frustration early this month among some members who claimed they could neither access their accounts nor reach service representatives for help.
However, the credit union and the NCUA said that members were fully warned of the upgrade and no problems occurred during the conversion.
To help prepare members for its switch from a legacy system to Fiserv Inc.'s XP2 core processing platform, the CU provided information via mailed upgrade kits and conversion handbooks, e-messages, an online system preview, YouTube videos and in-branch fliers and signage, CEO Steve Renock said.
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Natasha Chilingerian
Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.
