A longtime member of the $1.5 billion, Bakersfield, Calif.-based Kern Schools Federal Credit Union told Credit Union Times she is pulling funds out of the credit union after a system upgrade resulted in an unauthorized account access change for her family.
Bakersfield resident Eurydice Darrington said after the credit union converted to a new core processing platform over the weekend of April 30, her husband suddenly had unsolicited access to her two children's accounts online. Her efforts to resolve the issue with CU staff were unsuccessful and she's now in the process of transferring funds from her daughter's account to another credit union, she said.
Darrington said when she talked to a Kern Schools FCU service representative, she was told that her family's accounts automatically linked together by name. She is listed as a secondary user on her children's accounts and also shares separate accounts with her husband, who was not knowingly granted access to her children's accounts, she said.
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