Capgemini, UniCredit and Efma recently published their annual World Retail Banking Report. Lots of interesting data in the report, definitely recommend that you give it a look.
There are some surprising findings in the report, as well. You might not have guessed that customer satisfaction with primary banks was highest in the United States (especially if you're a credit union executive here). Personally, I'm not surprised. I like the way they asked the question: Satisfaction with primary bank.Everybody hates banks — just not their own. Read Ron Shevlin's complete blog post.
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