The new personal teller machines at the $1.9 billion Coastal Federal Credit Union have now transacted more than a million sessions, the Raleigh, N.C., credit union said.
The machines, from uGenius Technology of Sandy, Utah, allow the member to conduct business with a teller at a remote location through a video conferencing connection with the credit union's call center. Virtually any kind of transaction can be handled, the company said, including cash and check deposits, check cashing, transfers and payments.
Coastal launched the system less than two years ago. The one-millionth session was for $75 and conducted by Randy Lamm of Cary, N.C., the company and credit union said. Lamm said he frequently uses the PTMs.
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