CO-OP Financial Services has added outbound calling to the services it offers through its CO-OP Member Center operation in Fort Worth, Texas.
The service includes outbound interactive voice response for sales, new member orientation, payment reminders and phone surveys, and live agent calling for sales, auto loan recapture, pre-screened lending and Reg E opt-in overdraft protection, the CUSO said.
Mark Chatfield, chief operating officer for CO-OP Member Center, said key benefits of the center's service include cost effectiveness and speed.
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