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I have the privilege of helping credit unions with their business continuity planning, doing plan reviews, facilitating exercises, conducting business impact analyses, rewriting plans and educating staff and boards. One thing I’ve discovered as I find credit unions struggling with their business continuity planning is a mission statement that misses the mark. Since aspects of business continuity planning flow from the credit union’s mission statement, this can be a problem or, in this case, an opportunity to improve both.

Peter Westerman

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