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Decorations everywhere. Casual meeting rooms. Cheering. Bell ringing. Hooting and hollering. An armed battalion marching through the office. Personalized office space. CEO in a cubicle. Sharpie writing on the staircase wall. Free lunch, soda, and snacks. No, this is not a credit union…this is what I saw when I visited the Zappos headquarters last week in Las Vegas. But, that is only part of the story. This is a company with top of the line service levels, dedicated employees, and happy customers. I went into the tour as a credit union professional and wanted to see what components of the Zappos way could be adapted to a credit union. Now, I don’t think most members would appreciate an armed battalion marching through the lobby singing Sound Off, but imagine a credit union that did that. What would it look like?

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