Credit unions that have a culture of cooperation between information technology and business managers generally outperform their peers that tend to work in silos and reach out only on a case-by-case basis.
That's a takeaway from a new report from Aite Group, the Boston-based research and advisory firm. In January, the firm interviewed managers at 54 credit unions ranging from under $100 million to $10 billion in assets, analyzed their attitudes and member service online deployments and compared that to their performance in three major bottom-line metrics.
According to senior analyst Ron Shevlin, the survey found that high performers share three attributes: tolerance of IT risk, strong commitment to IT from senior management and excellent coordination between IT and the business.
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