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Disaster recovery and business continuity plans are a must to respond to crises like the 9/11 terrorist attack, but the crisis doesn’t always have to be that dramatic to warrant a back-up plan. Sometimes it could be an unexpected four feet of snow dumped in your region, like the mid-Atlantic experienced over the last week or so, or a power outage or both. How many credit unions were prepared?

Often during crisis, access to cash, like in Haiti after the earthquake, is crucial for the people affected. Keeping ATMs well-stocked when you may not be able to open the office, offering virtual tellers at banking centers as well as full-service ATMs and kiosks and Internet banking with bill pay can all help your members better deal with the crisis. If your employees can get to the branch but there’s no power, does your credit union have a back-up power supply and fuel? Don’t forget employees must be trained on how to use the generator. Additionally, all files should be stored at a separate facility at a distant location and ensure easy and secure access by those who need it.

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