SAN DIEGO – A functional document management system can reduce operational costs by 20% and improve employee productivity by 30%.
Bluepoint Solutions President/CEO Hal Tilbury told Credit Union Times Best Practices Conference attendees these statistics yesterday afternoon, and said by his count, there are 2,000 dysfunctional document management systems being used by credit unions. They are not only inefficient and expensive, he said, but create a poor service environment for members.
Assigning the project to Information Technology staff is usually a credit union's first mistake. Tilbury said most IT departments are already overworked, and staff typically doesn't approach document management with an operational mindset.
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Core processing vendors are usually relied upon to provide the service, but Tilbury said they use it as a "strategy to lock you into their system forever."
"Core processing vendors have not provided leadership in document management," he said. "They have no expertise, they just see it as income."
Providing scanners at each work station so documents can be scanned immediately costs only 15 cents per hour per station, he said, which is much cheaper than leaving the work to the end of the day, or dedicating employees to scanning.
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