NATIONAL HARBOR, Md. — NCUA Board Member Gigi Hyland used her appearance at NAFCU's Annual Conference to encourage the credit union movement to retool itself to regain its cooperative spirit, while Vice Chairman Rodney Hood bade farewell to the group.
"It's increasingly difficult to convincingly enunciate that the credit union movement is what we once thought it was," Hyland said.
She contended that too many people in the movement act as "individual free agents focusing on their bottom line," and too many credit unions focus on generating fee income at the expense of what's good for their members.
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