NATIONAL HARBOR, Md. -- NCUA Board Member Gigi Hyland said today that the credit union movement needs to retool itself to regain its cooperative spirit and do more to serve the underserved.


"It's increasingly difficult to convincingly enunciate that the credit union movement is what we once thought it was," she said during a speech at NAFCU's 42nd Annual Conference and Exhibition.


She said too many people in the movement act as "individual free agents focusing on their bottom line" and too many credit unions focus on generating fee income at the expense of what's good for their members.

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