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Consumers are expecting more from their financial institutions, so CUNA has added four new courses through its CPDOnline self-study program with an eye on helping credit union staffers brush up on the basics of member service and training.The topics range from front line basics, which is an interactive course teaching teller fundamentals and professional member service; to managing member accounts, outlining tips and basic tools for staying connected to members via new technology; to call center service skills, offering techniques for relating with members and dealing with repetitive tasks; to transitioning to trainer II, which builds on base knowledge, including adult learning theory, multisensory learning and motivation.For more information on other courses added to CUNA’s CPDOnline catalog visit training.cuna.org, and select the CPDOnline link.–mdigiovanni@cutimes.com

Peter Westerman

Credit Union Times

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