A new survey commissioned by Fiserv Inc. found that 71% of consumers are keeping a closer eye on their finances than they did a year earlier.
The online survey by Forrester Consulting also found that 28% are using online banking more than they did a year ago, compared with 10% increasing ATM use and 9% going to a branch more and 6% reporting increased use of automated phone systems.
The survey was conducted online among 1,009 U.S. consumers in October. More than three-fourths said they are online bankers and 63% said that managing all of their accounts online "from one site would help them feel more in control of their finances," Fiserv said.
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More information on the survey is at www.checkfreecorp.com/banksurvey.
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