PRINCETON, N.J. — Heartland Payment Systems, the major card processor that announced it had been the victim of card data security breach in 2008, has tried to find the silver lining in its bad news.
Today the company suggested that the data compromise has helped it better customer service and provided the payments industry an additional opportunity to tighten up its communication and cooperation.
"Despite the headwinds of the economy and attacks by some of our competitors, we have installed new merchants, new payroll clients and new check management clients since our disclosure of the breach on Tuesday morning," said Robert O. Carr, Heartland's founder, chairman and CEO. "Our record of candor, fair dealing, no arbitrary rate increases since our formation almost 12 years ago and superior customer service is highly valued."
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"Just as the Tylenol(R) crisis engendered a whole new packaging standard, our aspiration is to use this recent breach incident to help the payments industry find ways to protect its data – and therefore businesses and consumers – much more effectively," Carr added.
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