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BOSTON — Even as credit unions continue to build their presence with small businesses, there appears to be a disconnect between large banks’ perception of the small business space and their ability to actually reach them.

A new report from Aite Group LLC focuses on how large U.S. banks currently define and serve small businesses and delves into their ability to understand the needs of small businesses to effectively cross sell to them. The data collected are primarily based on the results of a survey of 16 of the 50 largest U.S. banks ranked by total assets fielded between July and September 2008. The smallest bank surveyed had $16 billion in assets.

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